[00:09.77]I flew United Airlines On my way to Nebraska[00:14.17]The plane departed Halifax Connecting in Chicago’s O’Hare.[00:23.46]While on the ground the passenger Said from the seat behind me,[00:28.25]My God, they’re throwing guitars out there!”"[00:35.58]The Band and I exchanged a look best described as terror,[00:40.48]At the action on the tarmac and knowing whose projectiles these would be.[00:49.22]So before I left Chicago,I alerted three employees,[00:54.67]Who showed complete indifference towards me.[01:01.53]United, United,[01:06.27]You broke my Taylor Guitar.[01:11.12]United, United,[01:15.93]Some big help you are.[01:19.40]You broke it, you should fix it.[01:21.77]You’re liable, just admit it.[01:24.14]I should have flown with someone else or gone by car,[01:32.18]Cause United Breaks Guitars.[01:39.37]When we landed in Nebraska,I confirmed what I’d suspected:[01:44.38]My Taylor’d been the victim of a vicious act of malice at O’Hare.[01:53.51]And so began a year-long saga of pass the buck, “Don’t ask me,”[01:58.35]And “I’m sorry sir, your claim can go no where.”[02:05.41]So to all the airline’s people from New York to New Delhi,[02:10.51]Including kind Ms. Irlweg, who says the final word from them is "no"[02:20.60]I’ve heard all your excuses and I’ve chased your wild gooses,[02:24.59]And this attitude of yours I say must go.[02:31.76]United, United,[02:36.65]You broke my Taylor Guitar.[02:41.24]United, United,[02:46.10]Some big help you are.[02:49.78]You broke it, you should fix it.[02:52.70]You’re liable, just admit it.[02:54.45]I should have flown with someone else or gone by car,[03:02.34]Cause United Breaks Guitars.[03:09.85]Well I won’t say that I’ll never fly With you again[03:13.48]cause maybe to save the world I probably would[03:17.40]But that won’t likely happen.[03:19.64]And if it did, I wouldn’t bring my luggage,[03:23.19]Cause you’d just got and break it Into a thousand pieces[03:27.80]Just like you broke my heart.[03:31.30]When United breaks guitars.[03:38.35]United, United,[03:42.79]You broke my Taylor Guitar[03:47.76]United, United,[03:52.74]Some big help you are.[03:56.22]You broke it, you should fix it.[03:58.41]You’re liable, just admit it.[04:01.60]I should have flown with someone else or gone by car,[04:09.00]Cause United breaks guitars.[04:13.73]Yeah, United breaks guitars.[04:18.51]Yeah, United breaks guitars.